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SMA Background Information
The SMA Group of Companies began in 1982 as Management Consultants to the pharmaceutical, manufacturing and other service industries. In addition to the UK we have offices in Cairo (Egypt) and Dubai (UAE). Those offices accommodate our Management Consultancy, Security and Logistics activities. Our combined Global work force (without agents) is more than 4,200 people. SMA Group also owns SMA Global Markets, a commodity trading company with associate offices in Hong Kong, China and in 2007, SMA Worldwide plc created a JV with Inclarity. SMA-Inclarity Telecommunications is active in the Middle East, USA, Asia and Africa.
SMA spotted a massive gap in the market for a new kind of service while we were providing consultancy for a major International Courier & logistics and a major media company (Both are well known global household names). We identified various challenges within their logistics operations, and prepared a detailed report and action plan. However, like many very large organisations the courier company did not have the drive to implement the “root and branch” reform needed to streamline their business in a “Customer oriented” fashion. When SMA Worldwide Logistics was established we started with a blank piece of paper, we did not have any baggage. We were able to design our business in a totally customer focused way from day one. The rest, as they say, is history.
We were able to offer clients a highly attractive alternative solution to their logistics problems. In doing so we built a company that is truly “customer-centric” with a personal approach and bespoke service long since lost by the giant Courier & logistics companies. We then invested in the development of leading edge software that simply cannot be matched for the service that it provides and its ease of use. The combination of traditional personal service and state of the art IT proved to be an absolute winner and has resulted in double digit sales growth every year since we launched in 2001
Working from our Hertfordshire base our approach has won us an enviable and ever expanding client list of over 300 companies. Following a pilot that has run for a year with three successful franchisees the timing is now perfect to roll out our Franchise Network and take our success nationwide. Franchising works best when the business model is tried, tested and fully proven. This could not be more true than it is for SMA Worldwide. Our winning formula just needs to be implemented successfully by like minded business people who will be the winning SMA franchisees
Franchisee Support Management Team…
The SMA Worldwide franchise head office team consists of the SMA Management and The Franchise Doctors who are a highly successful consultancy specialising in Sales and Marketing support to franchisees. All play vital roles in ensuring franchisees' success.
The SMA Team
Responsible For:
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Establishing the SMA Corportae Governance for SMA Group and creating The Operational, Marketing, IT and Sales model for the SMA Group of Companies.
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Overseeing the activities of all the teams responsible for the success of all franchisees.
Background
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Dr Attia obtained his Medical Qualification in 1978 (MBBch), his passion for business led him to obtain a Master of Business Administration (MBA) from Kingston University, England, with a distinction for the quality of his thesis. Following that he obtained a Doctoral Degree (Ph.D.) in International Business with highest honours (Summa Cum Laude) from Columbia University, USA.
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He is an elected member of the British Strategic Planning Society (SPS), the Institute of Management Consultancy (he is a certified Management Consultant - CMC)
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For a long time was a Member of the New York Academy of Science (NYAS).
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He is a Fellow of the British Institute of Directors (IoD). He is the Vice-Chair of the Logistic and Security Group of the British Quality Foundation and receipient of Excellence Royal Award.
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He has acted as the Senior Consultant to many blue chips companies in medical, scientific, FMCG, manufacturing, tourism, and media businesses for Strategy, Security and Logistics. Among them Glaxo, Roche, Fuji, MBC TV
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Has extensive, more than 25 years, experience in supply chain management and operational upgrades for Media, pharmaceutical, fashion, security and logistics fields.
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Mrs. Sal Attia
SMA Worldwide Managing Director
Responsibilities
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Overview of the accounting, Customer service, PR and Administrative support to all Franchisees.
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Overview of the invoicing and credit notes for all clients of SMA Worldwide.
Background
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Extensive experience in Diplomatic work and PR.
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Trained in high calibre administrative and accounting systems.
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Trained extensively in Customer Service and implemented structures for ISO documentations
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LLB (Law degree) from Birkbeck college London.
SMA Worldwide - Franchise Directors
Who are:
SMA Franchise Directors? Their primary role in the team is to help develop and improve the franchise across the UK. They will hold planned strategic meetings with you to accelerate your business growth and implement any methodology conducive to your success. He/She will also identify ways he/she knows can add value to your business. They also call upon the continuous support of the Franchise Team at HQ.
Background:
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Over 25 years Sales & Marketing experience, specialising for a number of years in the development of franchises and franchisee support systems.
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Qualified leaders and specialist in Business Growth.
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Former International and local experiences.
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Extensively trained in Marketing and Sales.
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Graduates in Law, Business Studies and Marketing
As you can see even though we have a very successful model we understand the importance of supporting you as much as we can. Of course we understand this is YOUR business, but we know you’ll need our support and that’s why we worked so hard to secure a ‘partnership’ with The Franchise Director.
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